Privacy & Cookies
Data Protection Regulation
UniTravel is aware of the importance of protecting the privacy and confidentiality of personal data and lends the utmost care and seriousness in processing the data collected not only to comply with current regulations but because it believes that the trust granted should be protected with maximum attention.
This document describes how we use and manage your personal data. We hope to do it in a clear and understandable way. We also invite you to read the Cookie Policy section, which explains how we use cookies.
This information is updated on the date shown below and may also be subject to frequent updates. Navigation, use of the booking system, use of other services, the act of communicating information through this site or the creation of an account implies that these conditions are considered known and accepted by the User.
If you do not share the privacy policy or the use of cookies described below, please do not use this site and immediately stop browsing and use of our services.
Data controller
The "holder" of the treatment is UniTravel Srl, with registered office in Venice Italy, Via Brunacci 9 / b, P IVA 03458490277, registered in the register of companies of Venice N REA VE-310017, provincial authorization for the activity of Travel and Tourism issued by the Province of Venice No. 59224 of 11/09/2003, IATA code 382-69221, Tel +39 041 8624040.  We inform you that you can exercise your rights under the law, including the possibility to choose not to be contacted for commercial purposes, by writing to This email address is being protected from spambots. You need JavaScript enabled to view it., while to change the settings on cookies you can proceed following the instructions in This Page.
Place of data processing
The processing of data related to the services of the Network takes place at the offices of UniTravel S.r.l site in Via Brunacci 9 / b, 30175 Venice Italy where they are handled only by authorized personnel. When you book a service provided by a third parties, the data collected are transmitted to the supplier who will provide it (eg the hotel booked) and will therefore be treated also in the places provided by the supplier according to the terms and conditions of their respective privacy policies.
Method of treatment
The processing of the data provided will be carried out with the help of IT, telematic and paper means, in order to guarantee its security and confidentiality, with means able to prevent the risk of loss or destruction, unauthorized access or processing. permitted, that is, to damage the integrity or confidentiality of the data.
Treatment of children's data
The services offered by UniTravel are intended for adults only.
Rights of the interested parties
The subjects to whom the personal data collected by UniTravel refer have the right at any time to obtain confirmation of the existence or otherwise of the same data and to know its content and origin, to verify its accuracy or request its integration or updating, or rectification, portability or complete cancellation.
Nature of the provision of data
The data that UniTravel requires from the User are voluntary contributions and may have, depending on the case, mandatory or optional nature. For example, to make a reservation, the provision of data such as the name of the reservation, e-mail address and credit card details to guarantee the reservation are compulsory, in the sense that their failure to provide the inability to make the reservation , while, in the same context, fields such as the address of the booker or its fax number could be optional, in the sense that their non-conferment does not make it impossible to make the reservation.
Types of data processed and purpose of treatment
The following are the data that are collected, on what occasion, and for what purposes.
Data collected during browsing
All pages of the site are protected and encrypted by the secure SSL "Secure Socket Layer" navigation protocol. While browsing the site, if you do not register and send us no communications, we collect only the data that your browser transmits to our server:
- Pages visited
- Date and time of access
- Amount of data sent to the server
- Browser used to navigate
- Operating System of your PC
- IP address (anonymous)
This collection is made on the basis of our legitimate interest in improving the stability and functionality of our site. With the simple navigation no other use of your data is carried out.
To make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, ie after closing the browser (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser the next time you visit (persistent cookies). If cookies are set, they collect and process user-specific information, such as browsers and location data and IP address values. Persistent cookies are automatically deleted after a certain period of time, which may vary depending on the cookie. In some cases, cookies are used to simplify the booking process by storing the settings (for example, by storing the contents of a virtual shopping cart for a subsequent visit to the website). Regarding personal data processed by individual cookies implemented by us, the processing is carried out in accordance with Article 6 (1). (b) DSGVO or for the performance of the contract or pursuant to article 6, paragraph 1. F DSGVO to safeguard our legitimate interests in the best possible functionality of the website and to design the site in an effective and customer-oriented manner. We work with advertising partners who help us make our Internet offer more interesting for you. To this end, when you visit our website, the cookies of the partner companies are also stored on your hard drive (third-party cookies). You will be informed individually and separately in the following paragraphs on the use of these cookies and on the amount of information collected. Note that it is possible to set the browser to be informed about the setting of cookies and decide autonomously its acceptance or exclude the acceptance of cookies for certain cases or in general. Each browser is different in the way it handles cookie settings. This is described in the Help menu of each browser, which explains how to change cookie settings. You can find them for the respective browsers under the following links:
- Internet Explorer
- Firefox
- Chrome
- Safari
- Opera
Please note that if cookies are not accepted, the functionality of our website may be subject to restrictions.
Opening a customer account or signing a contract
Pursuant to Article 6 (1) lit. b DGSVO Personal data is and will continue to be collected and processed if an account is opened or if a contract is being executed. The collected data is displayed in the respective input forms. In some cases the data are transmitted to us under contracts that we stipulate with third parties who supply them. Even in such cases we will subject the use of such data to this information and according to the limits and indications provided by the subject with whom we have entered into the contract. The cancellation of your account will always be possible at any time and can be done by sending a message to the address above. In such cases we file and use the data provided for the processing and execution of the contract. After the complete execution of the contract or the cancellation of your account, your data will be stored on your personal data for no more than 10 years from the end of the relationship for the purposes of service and in any case for the statutory limitation period, for over 13 months from the end of the relationship for marketing purposes. Afterwards, your data is rendered anonymous and processed for aggregate and anonymous statistical analysis.
Making a reservation
In this case, the provision of data is instrumental to make the reservation in such a way that failure to provide data could make it impossible to obtain the requested service. During the booking process, personal data for the collection is collected that are essential to provide the service itself. UniTravel will send all communications, including changes and cancellations, concerning the booking to the e-mail address that the User has entered in the data collection form. UniTravel may use the telephone number for urgent communications relating to the reservation made. Likewise, it will be possible to make the hotel to which the booking refers.
Sharing of data collected with third parties
For the opening of a user account or the execution of the contract or to process the booking made, we collaborate with various service providers who support us in whole or in part in the performance of the service. Some personal data is transmitted to these service providers in accordance with the provisions of this document. By way of example, a partial list of partners with whom we share your data to follow up your booking:
- Direct suppliers of tourist services (Eg: The Hotel booked, or a third party provider with whom we have found better conditions for you and which you have booked);
- Payment institutions and collection systems via the Internet;
- Companies that collaborate with us for accounting records (accountant, accounting software producer, etc.);
- Judicial authority
To all our suppliers and third parties with whom we collaborate, and in particular to those residing in non-EU countries, we request the adoption of measures to protect the privacy at least equal to this document.
NB - Under no circumstances does UniTravel sell your personal data.
Social media
Third party cookies also include those generated by social network sites, which are offered on some pages of the UniTravel network, with the aim of promoting ("share", "like") their services. They are clearly recognizable with the logos and / or names of the related networks (for example, Facebook and Google+). No personal data is transmitted through these cookies, whose purpose is only to associate the current URL in the UniTravel network with the user of the social network, so you can perform the requested operation (for example "like" of facebook).
Use of Google Analytics
This Site uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files that are stored on your computer to allow the Site to analyze how users use the Site. The information generated by the cookie about your use of the Website will be transmitted to, and deposited at Google's servers in the United States (NB - we have provided the option to mask the IP address). For more information on the point, we invite you to visit the specific information prepared by Google). Google will use this information for the purpose of evaluating your use of the Website, compiling reports on the activities of the Website for Hotels and providing other services relating to the activities of the Website and the use of the Internet. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse to use cookies by selecting the appropriate settings on your browser, but this may prevent you from using all the features of this Site. By using this Site, you consent to the processing of data about you by Google in the manner and purposes indicated above. To consult the privacy policy of the company Google, relating to the service Google Analytics, please visit the website Privacy Policy Google analytics. To find out about Google's privacy policy, please visit the Google Privacy Notice website.
Google reCAPTCHA
In this website we also use the reCAPTCHA function of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). This function is mainly used to differentiate if data entry is done by an individual or is done by a machine automatically. The service includes the sending of the IP address and any other data requested by Google for the reCAPTCHA service and is carried out on the basis of article 6, paragraph 1, letter F FDJDY on the basis of our legitimate interest in determining the individual will of actions carried out on the Internet and for the prevention of improper use of the site and anti-spam. Google LLC, headquartered in the United States, is certified for the United States-Europe Data Protection Convention "Privacy Shield", which ensures compliance with data protection regulations in force in the EU. For more information on Google reCAPTCHA and Google's privacy policy, see:


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CF/P. IVA: 03458490277 | REA: VE-310017

Legal Offices: Via V. Brunacci, 9/B - 30175 - Venice, Italy

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